FAQs

What is Kinoo?

Kinoo is a video chat app that includes interactive games and activities, developed by experts, to help far-away family members play and learn together with the children they love -- just like they are in the same room. Add a Kinoo wand for the child to use - it allows the app to leverage augmented reality and interpretive motion to enhance the experience beyond the touch screen.

How much does Kinoo cost?

Kinoo includes a Kinoo wand and a Family subscription to the Kinoo app - with free, unlimited use for 2 months - for only $79 (for a limited time). Purchase the bundle and ship the Kinoo wand to yourself, or ship it directly to the home of the child you want to connect. (Only one wand is needed per household with kids, and a wand is not needed for the adult to connect or play.)

How can I give Kinoo as a gift?

You can purchase Kinoo for yourself and give the wand as a gift to a child. Simply fill in the child’s address as the “Shipping Address” in your cart when you purchase if you’d like us to send the wand directly to the child’s home. Your one app subscription is all that is needed to connect to as many family members as you like (it’s free for them to connect with you!) Please note, Kinoo can only accommodate the use of one wand per call. (Only one wand is needed per household with kids, and a wand is not needed for the adult to connect or play.) Contact us if you have any issues.

What’s the return/cancellation policy?

Purchases can be canceled and returned for a full refund for 60 days from ship date. Kinoo wands also carry a one-year warranty (if it breaks, we’ll fix it or send you a new one!). Please note: The Kinoo system requires an iPhone or iPad, 2017 or newer, running iOS 13+ to function properly.

What are the requirements for using Kinoo?

To download the Kinoo app, you will need a US-based Apple App Store account. Use of the Kinoo app requires an iPhone or iPad, 2017 or newer, running iOS 13 or later.

I have another question.

Email us at support@kinoo.com. We’ll happily answer any questions!